Before payment
Question submission is free. We ask you to pay only after accepting your question. If Ktulu decides not to take it up before payment, there is no charge and no refund is needed.
When a refund applies
If payment has been received and Ktulu decides not to take up your question, the amount you paid for that question will be refunded. For discounted purchases, this is the amount actually paid, not the standard US$200 price.
Customer-requested cancellation or a change of mind does not automatically qualify for a refund. Contact us as soon as possible if you wish to cancel. Once your tailored answer has been delivered, the sale is final except where applicable law requires a refund or another remedy.
If you believe a charge is duplicated, incorrect or relates to a service that has not been delivered, contact us with the payment details so we can investigate. Nothing in this policy limits non-excludable consumer rights.
How to request help
Email oracle@ktululabs.com with your submission email, Razorpay payment reference, payment date, amount and reason for the request. Do not send full card details, passwords or OTPs.
Ktulu confirms whether the question will be taken up. Etaya Innovations Private Limited, which collects payment on Ktulu’s behalf, coordinates approved refunds through the payment provider.
Refund processing
Approved refunds are processed within 7–21 business days of approval to the original payment method. Bank or card-provider posting times may affect when the credit appears. Business days exclude weekends and public holidays in India.
We will provide the available refund reference when processed. If the refund has not appeared after the stated period, email us with your original payment and refund references.