Our service
These terms apply to Ktulu Labs question submissions and advisory purchases. You must be at least 18 and authorised to share the business information you submit. Provide accurate contact details and only information you have permission to disclose.
We review each question and decide whether it is within scope. Submission does not guarantee acceptance. Pay only after we confirm acceptance by email.
Scope and delivery
Each accepted question purchases one written strategic response based on the context you provide. The standard fee is US$200, subject to any confirmed promotional price. Delivery is by email within 3 business days of payment confirmation, excluding weekends and Indian public holidays.
Follow-up video calls, live messaging, implementation and multiple rounds of revisions are excluded. Contact us promptly if you have not received your answer within the stated delivery period.
Payment collection
Etaya Innovations Private Limited collects payments through its Razorpay account on behalf of Ktulu Labs and coordinates payment administration and refunds. Ktulu Labs reviews the question and provides the advisory service.
Review the amount and currency on Razorpay before paying. Gateway charges are borne by Ktulu Labs. A discount applies only when confirmed in the amount payable. See our Pricing and Cancellation & Refunds pages for details.
Nature of the advice
Our response is a high-level strategic diagnostic based on your inputs. It is not legal, accounting, tax, investment or fiduciary advice, and it does not guarantee a particular business or financial result. You remain responsible for decisions and should obtain qualified professional advice where needed.
Confidentiality and use of responses
We treat submitted business details as confidential and use them to review and answer your question and administer the service. We may publish a generalised, anonymised illustration of a strategic dilemma, without identifying you or disclosing confidential business details.
You may use your purchased response within your business. Ktulu Labs retains its pre-existing methods, frameworks and website materials. Do not submit payment credentials or unnecessary sensitive personal data in your question.
Cancellations, refunds and your rights
If Ktulu decides not to take up a question for which payment has been received, the amount paid for that question is refundable. A change of mind does not create an automatic refund entitlement. Delivered answers are final, except where applicable law requires otherwise.
These terms do not exclude rights or remedies that cannot lawfully be excluded. For concerns, contact oracle@ktululabs.com. Changes to these terms will be dated here; the terms agreed for an existing purchase continue to apply to that purchase.